Privacy Statement

Privacy-sensitive data is processed via King Queue NL's website https://king-queue.com. This data is called personal data. We consider careful handling of personal data to be of great importance. Therefore, we process and secure personal data with the utmost care.

In our processing, we comply with the requirements of the General Data Protection Regulation. This means, among other things, that we:

  • Clearly state for what purposes we process personal data. We do this through this privacy statement;
  • attempt to limit our collection of personal data to only the personal data necessary for the identified purposes;
  • first ask you for explicit consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • respect your right to access, correct, or delete your personal data upon your request.
  • In this privacy statement, we explain what personal data we collect and use, and for what purpose. We recommend that you read this statement carefully.

As King Queue, we are responsible for processing your personal data. If you have any questions after reading our Privacy Statement, or in general, or would like to contact us, please use the contact details at the bottom of this document.

This privacy statement was last modified on December 19, 2025.

Processing of personal data of customers or suppliers

When you use our website, you leave certain information with us. This information may include personal data. We collect personal data through various channels.

Personal data is also collected when surfing our website on different devices such as a computer, smartphone or tablet.

You can also contact us with questions and/or complaints by mail, email, or phone. In that case, we will contact you to handle your question or complaint. Finally, we may collect data from you through contests and other promotions you've entered, or when you've participated in market or customer research.

In addition, data can also be collected via social media channels (such as Facebook, Instagram or X), for example when you contact us with questions. In that case, we only use your account name so that we can respond to your message.

When you use our website, we may process the following data from you (also depending on the data you provide yourself, for example by placing an order, participating in competitions or by creating an account):

  • First and last name
  • Email address
  • Phone number
  • Technical data of the equipment you use (for example your smartphone/laptop/tablet or other device), such as IP address, MAC address and the software used
  • Your surfing behavior on the website, including mouse and click behavior and the duration and time of your visit to our website

The above data is used for the following purposes:


  • to offer you the opportunity to use all functionalities and services on the website;
  • to process your payment and inform you about its progress;
  • to communicate with you by sending electronic newsletters and/or post;
  • to process your data for possible participation in competitions and other promotions, so that we can contact you when you have won something and to improve our services;
  • to answer your questions or handle your complaints via social media, email, by post or by telephone;
  • To improve our website and our online services (at an individual level). We do this based on your preferences, market and customer research, and how visitors use our website.


The basis for this personal data is:

  • The agreed assignment


Retention period

  • Your data will be stored for the duration of the agreement and thereafter only in the financial administration for a maximum of 7 years if applicable.

We will not retain your data longer than necessary for the purpose for which it was received. The above term applies unless we are legally obligated to retain and/or keep the data available for a longer period.


Newsletter

If you have given permission, we may send you our newsletter by email for informational purposes. Every communication sent this way includes an option to unsubscribe if you are no longer interested in receiving our newsletter. You can also unsubscribe from the newsletter in your account.


The basis for this personal data is:

  • Newsletter registration form

Retention period

  • Your data will be stored for the period that you are registered.

We will not retain your data longer than necessary for the purpose for which it was received. The above term applies unless we are legally obligated to retain and/or keep the data available for a longer period.


Processing of personal data of interested parties

If you are interested in the company's services or products, we may contact you to provide further information. This information will be provided through newsletters and/or targeted contact. The following personal data may be requested for this purpose:

  • Name
  • Email address
  • Phone number


The basis for this personal data is:

  • Oral consent, issuing a business card, submitting a contact form and/or linking via LinkedIn


Retention period

  • Your data will be stored for as long as you are considered an interested party.

We will not retain your data longer than necessary for the purpose for which it was received. The above term applies unless we are legally obligated to retain and/or keep the data available for a longer period.


Processing of personal data of employees

For company employees, personal data is processed to perform the employment contract. The following data is processed for this purpose:

  • First and last name
  • Gender
  • Date of birth
  • Email address
  • Address details
  • Phone number
  • Date of birth
  • Salary details
  • ID copies
  • BSN number
  • Bank details


The basis for this personal data is:

  • The employment contract


Retention period

  • Your data will be stored for the duration of the agreement and thereafter only in the financial administration for a maximum of 7 years.


We will not retain your data longer than necessary for the purpose for which it was received. The above term applies unless we are legally obligated to retain and/or keep the data available for a longer period.


Disclosure to third parties

The information you provide will only be shared with third parties if this is necessary for the delivery of the services you requested and for the purposes described above. We use a third party for:

  • Maintaining the web platform
  • Taking care of the (financial) administration
  • Providing newsletters and invitations

Furthermore, we will never share the data you provide with other parties with whom we do not have a data processing agreement. We naturally make the necessary arrangements with these parties (processors) to ensure the security of your personal data. Furthermore, we will not share the data you provide with other parties unless legally required and permitted. An example of this is if the police request (personal) data from us as part of an investigation. In such a case, we must cooperate and are therefore obligated to provide this data. We may also share personal data with third parties if you give us written permission to do so.


Third party websites

This statement does not apply to third-party websites linked to our website. We cannot guarantee that these websites handle your personal data reliably or securely. Always read the privacy statement of the website in question before using it to ensure they handle your data properly.


Securing your data

We have implemented appropriate security measures to prevent the loss, unauthorized use, or alteration of information we receive. When we transfer or receive your data on our website, we always use encryption technologies recognized as common standards within the IT sector. These measures include:

  • Encryption via the SSL certificate
  • All persons who can access your data on behalf of King Queue NL are bound to confidentiality.
  • We maintain a username and password policy on all our systems;
  • We pseudonymize and encrypt personal data if there is reason to do so;
  • We make backups of the personal data in order to be able to restore them in the event of physical or technical incidents;
  • We regularly test and evaluate our measures;
  • Our employees have been informed about the importance of protecting personal data.


Minors

If you are 16 years or younger, you may only use our website under the supervision of your parents or legal guardians.


Cookies

We use cookies on our website. A cookie is a small file sent by an internet server and stored on your computer.


Cookies themselves cannot identify an individual user, but only the computer or mobile device you are using through a randomly generated identifier. See our cookie statement for more information about our use of cookies.


Changes to this privacy statement

We may amend this privacy statement from time to time. Changes will be published on our website. We therefore recommend that you consult this privacy statement regularly to ensure you are aware of these changes.


View and change your data

If you've provided us with personal data, you can change it at any time in your account. You can log in to your account on your company account page.


If you don't have an account and would still like to view, delete, or transfer your personal data, you can contact King Queue by sending an email to info@king-queue.com. We will process your request within four weeks.


To prevent misuse, we may ask you to identify yourself properly by sending a copy of a valid ID. Don't forget to obscure your Citizen Service Number (BSN) and passport photo on the copy. If you are requesting access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings.


Dutch Data Protection Authority

We are happy to help you if you have any complaints about the processing of your personal data. Should you nevertheless be unable to reach an agreement with us, you also have the right, under privacy legislation, to file a complaint with the privacy supervisory authority, the Dutch Data Protection Authority.


Contact details

If you have any questions about your privacy and/or this privacy statement, you can ask them by emailing info@king-queue.nl.